UX | UI
A
Redesign
Project
Background
Wowflow is an app designed to streamline facility and maintenance management processes. Apart from creating issues, it's crucial for field workers to easily view and understand the details of each issue to effectively address and resolve them.
The redesign aimed to enhance the viewing experience by making it more intuitive, comprehensive, and mobile-friendly.
Problems
-
User Flow: Field workers had to navigate through various sections to access all the necessary information about an issue or to document their work.
-
Complexity: The process was too detailed and time-consuming for quick issue reporting.
-
Navigation: Complex navigation made it hard for users to quickly find specific details about an issue.
-
Usability: The interface was cluttered, making it difficult for users to focus on the primary tasks.
Before
Redesign
Interface
-
The new design focuses on a mobile-first approach, simplifying the layout and enhancing visual appeal.
User Flow
-
Simplified Forms: The forms are streamlined with only essential fields, reducing the time needed to report an issue.
-
Intuitive Controls: Enhanced controls for adding media and location information, making the process more straightforward.
.png)
Improvements
-
Mobile Optimization: The new design is tailored for mobile devices, enabling users to report issues on-the-go.
-
Enhanced Usability: A clean, uncluttered interface that focuses on essential actions.
-
Visual Hierarchy: Clear visual hierarchy to guide users through the process seamlessly.
Results
-
Improved Accessibility: Field workers can now easily access and view issue details on their mobile devices, regardless of their location.
-
Enhanced Efficiency: The structured information and intuitive navigation reduced the time taken to understand and act on an issue.
-
User Satisfaction: Field workers reported higher satisfaction with the new design, appreciating the clarity and ease of use.
Conclusion
The redesign of the issue screen for the Wowflow app significantly improved user experience for field workers by focusing on mobile optimization, structured information, and intuitive navigation.
This case study underscores the importance of user-centered design and iterative testing in creating effective solutions for facility and maintenance management.